Evening advice line and out-of-hours support

Are you looking for quality free advice about benefits, rights, community care and paying for care?

We can offer you help on a range of topics, and as well as being here for you during weekdays, we also offer a free, weekly evening line.

There’s no need to book an appointment for the evening advice line, just pick up the phone and our benefits and advice workers Andrew and Shirley will be there to offer you help.

Every Wednesday from 5 to 8pm, call 01904 715 490.

If you need urgent help when we are closed, please contact City of York Council on the below numbers:

  • Adults should contact City of York Council Customer Access and Assessment Team on 01904 555 111 or email adult.socialsupport@york.gov.uk
  • Children and young people should contact City of York Council Multi Agency Safeguarding Hub on 01904 551 900 or mash@york.gov.uk
  • If these teams are unavailable please contact City of York Council Emergency Duty Team on 01609 780 780.