Christmas Opening Hours

If you are an unpaid carer in York, or the person you care for lives in York, we are here to help.

We acknowledge that Christmas can be a tough time for many people, amplified by the cold weather, the cost of living crisis and recent government announcements. We want to remind carers that our Carer Support Workers and Advice and Benefits Advisors are here for you.

Please contact us on: 01904 715 490 or email

Our phone lines are open…

Monday 9.30 – 4
Tuesday 9.30 – 4
Wednesday 9.30 – 4 | Evening Advice Line 5 – 8 pm
Thursday 9.30 – 4
Friday 9.30 – 4


Christmas closing: We will be closed from Friday 22 December 2023 to Tuesday 2 January 2024 inclusive and will be re-opening on Wednesday 3 January 2024.

If you need urgent help when we are closed:

Adults should contact City of York Council Customer Access and Assessment Team on 01904 555 111 or email

Children and young people should contact City of York Council Multi Agency Safeguarding Hub on 01904 551 900 or

If these teams are unavailable contact City of York Council Emergency Duty Team on 0300 131 2131


Please take care during the festive season.